If your graphics card is displaying no video (i.e. black screen yet the fans are running), please do a complete display driver uninstall to see if this corrects your issue. Follow these steps:
1) Run Display Driver Uninstaller:
2) Run it in Safe Mode. To put Windows 10 into Safe Mode:
3) After clearing drivers, re-install the graphics card into your system and download the appropriate display driver:
- For AMD graphics cards: http://support.amd.com/en-us/download
- For NVIDIA graphics cards: http://www.geforce.com/drivers
4) Reboot system.
Hopefully that will fix the no video issue. If not, please submit a support ticket by clicking 'Open Request' on the left-hand side menu or send us an email to service@cuttingedgegamer.com, and we will process your RMA request.