If you think your graphics card has become defective, here are some troubleshooting tips to help isolate the issue to the graphics card:
1) First, try re-seating the graphics card and ensure the power and video cables are installed properly. Also make sure that the clasp that securely seats the PCI-E connector is completely upright after installing the graphics card.
2) If a second PCI-E slot is available, try installing the graphics card in another PCI-E slot and re-test.
1) First, try re-seating the graphics card and ensure the power and video cables are installed properly. Also make sure that the clasp that securely seats the PCI-E connector is completely upright after installing the graphics card.
2) If a second PCI-E slot is available, try installing the graphics card in another PCI-E slot and re-test.
3) Check your video cables to make sure they are not faulty and that they are the same video standard as the graphics card (DisplayPort 1.4 / 1.4a versus 1.2, HDMI 2.0 versus 1.4, etc.).
4) Check to make sure your Windows version is up to date: Click on the Windows icon lower left hand side >> Settings >> Update & Security >> Click 'Check for updates'.
5) Check your monitor's video input standards to make sure they are the same as the graphics card (DisplayPort 1.4 / 1.4a versus 1.2, HDMI 2.0 versus 1.4, etc.).
6) Install a known good graphics card in your system to insure that there is nothing else wrong (or install the potentially bad graphics card in another known good system to see if the issues replicate).
7) Sweep all old drivers and install new ones.
8) If that does not help, re-image entire system.
9) Other items that will cause artifacting: bad PSU, bad memory, bad video cable and/or video adapter. Bad memory is the more likely culprit than PSU.
If you are still having issues or one of the steps above isolated the issue to the graphics card, please either submit a support ticket by clicking 'Open Request' on the left-hand side menu or contact us at service@cuttingedgegamer.com, and we will start the RMA process for you. Please confirm that your contact and shipping information are up to date in your account prior to contact us for RMA support.
If you are still having issues or one of the steps above isolated the issue to the graphics card, please either submit a support ticket by clicking 'Open Request' on the left-hand side menu or contact us at service@cuttingedgegamer.com, and we will start the RMA process for you. Please confirm that your contact and shipping information are up to date in your account prior to contact us for RMA support.