Please contact us about the defective card by clicking 'Open Request' on the left-hand side menu and submitting a support ticket or by sending us email to service@cuttingedgegamer.com.  We will first troubleshoot the issue with you to see if we can resolve the issue.  If the graphics card is deemed defective, we will approve the RMA ("Return Merchandize Authorization") request and send you a replacement or loaner card out to you immediately.  We will also include prepaid postage to ship the defective card back to us at no cost to you.  You have fourteen (14) days to have the defective card in-transit back to us after receipt of the replacement / loaner card.  If you send the return shipment outside of these 14 days, then Late Fees - based on the number of days exceeding 14 days, divided by 30, and multiplied by the monthly lease rate of the card being returned - will be charged to your account.

There are limited exceptions to the ship-first policy. We may require for you to ship the defective or loaner card back to us first (we will provide return materials by email) in these scenarios:

• You are a new customer who requests warranty service prior to your second monthly payment,
• You have moved and are unable to provide an approved document (such as a utility bill in your name) verifying your new address,
• You have remitted one or more payments past the original billing date or your account is currently in a past due state,
• You have been late in returning one or more return shipments (upgrade or RMA), or
• Your account has any activity that we believe may be fraudulent.

For the scenarios above, once we see that the return shipment is in-transit back to us, the replacement or loaner card will be shipped.