Due to past fraudulent transactions, we use a service called MaxMind to review all of our orders that are placed on our site. If your order has been flagged for fraud, then this means that some of the order information looked suspicious based on MaxMind's fraud check algorithm or was similar to a previous fraud order we may have had. Orders flagged for fraud are not allowed to proceed and are rejected before any transaction takes place.

One main cause for an order to be flagged is location. MaxMind checks your IP location against your residence address. Should you be traveling or using a VPN when placing your order, then this is most likely the reason for being classified as fraud. Please retry placing your order after returning home or turning off the VPN service.

In addition, if you are using a new phone number or accidentally enter a wrong phone number during the checkout process, then your order may be flagged for fraud for this reason.  An incorrectly typed residence addresses could be flagged as well, so be sure to double check your information before placing an order.

If you are still being flagged for fraud, then please clear your browser cache or use a different browser before retrying to place your order.

Customers with active leases may be flagged in error when they process an upgrade (i.e. a "false positive").  If you feel that the fraud check incorrectly flagged your order, then please open a ticket with us here.