Our Infinite Upgrades® Program allows you to upgrade to the next latest and greatest graphics card for free, at any time.  No hidden fees.  Payments made on the old card do not transfer to the upgrade card (there may be some proration if the upgrade is processed mid-billing cycle).  We even send you shipping materials and a prepaid postage label so you may return the old card to us at no cost to you.  You select your upgrade, sign a new 12-month contract, and then we send you the upgrade card first* (there are limited exceptions to this policy – please read at the bottom of this section) and allow fourteen (14) days for you to have the old card in-transit back to CEG.  If you send the return shipment outside of these 14 days, then Late Fees - based on the number of days exceeding 14 days, divided by 30, and multiplied by the monthly lease rate of the card being returned - will be charged to your account.

Step-by-Step:

1. Log into your CEG account and go to the ‘My Account’ page at: https://account.cuttingedgegamer.com/clientarea.php
2. Click on the card you’d like to upgrade from under ‘Your Active Products’.
3. Click on ‘Upgrade or Downgrade’ under ‘Actions’, and select the card you like to upgrade to. By upgrading, you are agreeing to a new 12-­month term.
4. Hit ‘Click to Continue>>’ on the shopping cart page and confirm your address details on the next page.
5. Confirm your existing credit/debit card information or add your new credit/debit card information on the ‘Pay by Credit Card’ page.  Note: If you are processing an upgrade to a higher monthly rate, your credit/debit card may be charged a prorated additional amount noted by ‘Balance Due’. If you are making a downgrade, your credit/debit card will not be charged – a prorated credit may be added to your account if applicable (applied on your next payment). 
6. Hit ‘SUBMIT PAYMENT’ when ready and you are done!

(*) – There are limited exceptions to the ship-first policy.  We may require for you to ship the previously enjoyed card back to us first (we will provide return materials by email) in these scenarios:

• You are a new customer who upgrades prior to your second monthly payment,
• You have moved and are unable to provide an approved document (such as a utility bill in your name) verifying your new address,
• You have remitted one or more payments past the original billing date,
• You have been late in returning one or more return shipments (upgrade or RMA), or
• Your account has any activity that we believe may be fraudulent.

For the scenarios above, once we see that the return shipment is in-transit back to us, the upgrade card will be shipped.